CERTIFIED QUALITY AND WORK PROCESSES
We strive to meet highest medical quality standards and we are committed to implementing proactively continuous improvement processes in the St. Georg Clinic to make sure that our quality management system complies with the standards established in the “QMS-Reha” guidelines of the “Deutsche Rentenversicherung” (German State Pension Fund).
Since 2007, our clinic has been certified in accordance with the “QMS Reha” and DIN EN ISO 9001:2008 standards. We endeavour to adapt our service quality to the requirements and needs of health insurances and cost bearers, whilst pursuing the goal to achieve scores above average in the quality assessment of the “Deutsche Rentenversicherung”.
WHAT MEANS “DIN ISO 9001:2000 CERTIFICATION”?
The international EN ISO 9000 standards establish a regulatory framework for the implementation and maintenance of the quality management system. Together they form a coherent set of rules governing quality management systems aimed at facilitating mutual understanding on national and international level.
The EN ISO 9000:2000 rules basically refer to processes. For the successful management and operation of an organisation requires a systematic and coherent approach to guidance and governance. The implementation and maintenance of a management system that focuses on the continuous improvement of the performances may be a way to success, since it requires the management to take into consideration the interests and needs of all involved parties. The implementation of a quality management system is essential.
WHAT MEANS QUALITY MANAGEMENT?
The quality management system allows us to set out work processes in a structured and transparent way and provides reliable criteria for their assessment. The quality management system also provides guidance to our employees in the daily work and thereby helps optimise the work processes. However, our patients actually benefit most from it, with the certification ensuring the highest therapy and service quality. The permanent control of the compliance with the established standards helps maintain a constant quality of the services and treatments.
QUALITY MANAGEMENT MANUAL
The basic features of the quality management system are determined by the common structure of the quality management manual, which sets out all relevant aspects of quality regarding the organisation, processes and performances of our rehabilitation clinic. The manual also establishes procedures aimed at a continuous development in the above mentioned dimensions.
A GLIMPSE INTO OUR QUALITY MANAGEMENT MANUAL
- Part A contains relevant information about the rehabilitation facility (goals, range of services, therapeutic offers, basic data) as well as a description of the quality management system.
- Part B deals with basic quality criteria: general permanent requirements underlying the work in our rehabilitation facility.
- Part C contains the process map, a detailed description of single procedures and work processes as well as of the documents and accessories pertaining to them.
- Part D comprises working instructions, standards and guidelines providing complementary information relating to the description in Part C.
CLEAR RESPONSIBILITIES GUARANTEE QUALITY
It is essential to assign unequivocally the tasks and responsibilities to the different corporate functions to develop and maintain a functioning and efficient quality management system.
RESPONSIBILITIES OF THE CLINIC MANAGEMENT
The clinic management is responsible for the quality of the services and performances of the rehabilitation facility. This responsibility cannot be delegated. However, it is possible to devolve single tasks regarding the maintenance and the development of the quality management system. The management is obliged to provide sufficient resources for the maintenance of the quality management system, carry out an annual governance assessment and establish the strategic framework for the future development of the rehabilitation facility.
RESPONSIBILITIES OF THE “GUIDANCE PANEL”
The “Guidance Panel” represents the various professional categories within rehabilitation facility and provides support to the clinic management in the development of the quality management system. The clinic management is required to consult with the “Guidance Panel” before taking decisions regarding the implementation of modifications.
The quality manager coordinates the maintenance and development of the quality management system on behalf the clinic management.
RESPONSIBILITIES OF THE PROCESS MANAGEMENT
The employees who are responsible for processes are expected to take care of a reasonable and thoughtful development of the processes in their area of competence. They are interlocutors for issues and problems relating to the organisation of work processes. If there is need, they elaborate proposals for improvement together with their collaborators.
RESPONSIBILITIES OF THE EMPLOYEES
Our employees are held responsible as specialists for the service quality in their immediate area of work, including the reliable compliance with the established processes, the use of suitable documents and the execution of single tasks in accordance with professional and scientific standards. They are expected to continuously improve elements of the quality management system (processes, documents, tools) together with the competent manager.
Our quality report 2013, compiled for the “Qualitätsverbund Gesundheit Baden-Württemberg”, gives a compact overview of our quality-related endeavours. In this document you find a double-sided presentation of figures and information regarding the measures aimed at maintaining and improving the quality.
The quality report as PDF-file to download.